Support

Getting to Know Learn.GIENC
Starting a Lesson on Learn.GIENC

Account Basics

To recover a lost password, navigate to the sign-in page and click “Request Password Reset”. To change your password, sign in, click the icon in the top right corner of the page, and then click “Account Settings”. Scroll down and click the pencil icon next to “Password” to complete the change.
To delete your account, sign in, click the icon in the top right corner of the page, and then click “Account Settings”. When you’re ready, scroll down and click “Delete my account.”

Getting Started

You can create your own Learn.GIENC account on the homepage by clicking on the “Sign Up” or “Getting Started” links. You can also click the icon in the top-right corner of each page and select “Create Account.”
The only device requirements for our site is internet connectivity. Whatever you use, Learn.GIENC is ready to go.

Troubleshooting

Yes! If you are unable to find a solution to your issue in this FAQ, you can contact us directly for support. You can find our Contact system by scrolling to the bottom of any page. Enter your name and email, then select “Get help with an issue” to let us know about your problem. Our team will get back to you promptly.
Our site requires a stable internet connection, so we recommend checking your device’s internet connection first. If you still have issues, you can try accessing your browser’s settings and clearing your cache using the instructions linked below.
  1. Chrome

  2. Safari (Mac) and Safari iOS

  3. Firefox

We are in the process of updating our courses with alternative links to our videos hosted on TeacherTube for users without access to YouTube.

Credit & Certificates

You can access your learning history by clicking “My Courses” in the top right corner of the page. The My Courses page shows your completed courses, courses in progress, and all of your certificates.

You can access your certificates by clicking “My Courses” in the top right corner of the page. On the My Courses page, scroll down to the “Certificates” section. Click on “View Certificate” to pull up a certificate and a download link. To print your certificate directly from this screen, press “Ctrl” and “P” on your keyboard (for Windows computers) or “Command” and “P” (for Macs.)
Your certificates can be used as verification you have completed a Learn.GIENC course. You can access your certificates by clicking “My Courses” in the top right corner of the page.

Using Learn.GIENC

We would love to hear your requests. To request new content, you can access our Contact system by scrolling to the bottom of the page. Then, enter your name and email and select “Make a suggestion” to offer your recommendation.
Each lesson on our site is designed to be completed in approximately one hour and yield 0.1 CEUs. Longer courses are made up of multiple lessons and yield more CEUs, but you can still expect the lessons in the courses to take about an hour each.
Our site is only for users 18 and up, as outlined in our Terms of Use. You are welcome to use content from our site in your presentation or training provided you acknowledge Learn.GIENC’s ownership of the content. Please note that our Terms of Use also specify that in order to receive credit for a course, users must complete course content by themselves.
You are welcome to link to our site or courses, provided you acknowledge Learn.GIENC’s ownership of the content. Please note that our site is only for users 18 and up, and that users will need an account to earn credit for completed courses.
Thanks for your interest in citing us! We have a team of curriculum writers who collaborate on creating all of our content so that you can list Learn.GIENC.org as the author. We hope this helps!
You can use and share what you find on this site, but you cannot claim ownership of any Learn.GIENC course material, nor can you resell any site content at any cost. This includes individual courses, lessons, text, code, or images.The content on the site may be used by educational institutions or professional trainings, but it should maintain all GIENC branding and logos.

Accessibility

We designed Learn.GIENC with accessibility as a priority. We use plain language, alternative text, closed captioning, and approachable color palettes to make courses easy to follow for all users. We are very mindful of the neurodiversity of our population, so we follow best practices in our web design and employ the use of tools like contrast checkers, language editors, and accessibility guidelines to ensure interfaces, experiences, illustrations, and videos meet the needs of learners. We also include structural elements across our site to make navigating easy for those using assistive technology and those browsing without a mouse or touchscreen.

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