Like any computer, Chromebooks can present problems to their users. A few simple guidelines, however, can help manage common issues.
Internet Connection Problems
If a Chromebook encounters problems connecting to the Internet, click the “Status Tray” in the bottom right corner of the screen to pull up a toolbar. Click the gear icon to access settings and “Network” to view your internet connection setting in the toolbar. Make sure that the computer is connected to the appropriate network.
Password Safety/Resetting a Forgotten Password
To access all of a Chromebook’s features, users need a Google Account and password. Users should choose passwords that they do not use for other accounts and be careful to keep their passwords written down in a safe place that they can check if they forget. This will prevent lockouts and keep accounts safe from other users.
Users with forgotten passwords will need to use another device to navigate to “accounts.google.com,” enter their username, and click “Forgot Password?” Following the instructions on that page will allow users to reset their passwords both for their account and the Chromebook.
Ending Stopped Programs
If an application freezes on a Chromebook, users can press “Shift” and “Esc” (similar to “Ctrl”, “Alt”, and “Del” on Windows) to open the Task Manager. Users can click the frozen program in the Task Manager and select “Force Quit” to shut down the program. To support users, you may wish to share the image below.