Conflict Resolution

Learn about causes of conflict - and how to avoid them.
CEU Credit Earned
0.1
Time Commitment
Low

Description

In any job, you’re probably going to encounter workplace conflict. While conflict is natural and it doesn’t necessarily mean anyone has done anything wrong, there are definitely wrong ways to manage it. In this lesson, we’ll talk about causes of conflicts and strategies for resolving them, as well as ways we can avoid conflict to start with.

Objectives

  1. Learners will be able to describe the causes of conflict.
  2. Learners will be able to explain strategies for resolving conflicts.
  3. Learners will be able to describe the benefits of clear communication to address conflicts early.

Additional Info

Prerequisite Skills

The ability to manage time and work independently on a course, the ability to read content at a sixth grade level in a digital format (or accessibility tools to assist, like screenreader software)

Course Grading Policy

In order to receive CEU credit for this course you must: complete all free-response questions, earn a score of 70% or higher on any quizzes

Technical Equipment and Skills

  • Equipment: a computer, tablet, or smart phone, access to the internet, headphones (optional)
  • Skills: the ability to navigate a course within a web browser

Accessibility and Support

This course has been designed to be accessible for all users. It is accessible on both computers and mobile devices like tablets and phones. If you have questions about accessibility, please contact us.

Disclosure

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All employees of GIENC responsible for content on GIENC.org must disclose any proprietary interest they have relevant to the instructional content to users.

Course Plan
  • Conflict Resolution