Conflict Resolution
Description
In any job, you’re probably going to encounter workplace conflict. While conflict is natural and it doesn’t necessarily mean anyone has done anything wrong, there are definitely wrong ways to manage it. In this lesson, we’ll talk about causes of conflicts and strategies for resolving them, as well as ways we can avoid conflict to start with.
CEU Credits
Enrolled users will earn 0.1 continuing education units (CEUs) upon completing the course.
Objectives
- Learners will be able to describe the causes of conflict.
- Learners will be able to explain strategies for resolving conflicts.
- Learners will be able to describe the benefits of clear communication to address conflicts early.
Additional Info
Prerequisite Skills
The ability to manage time and work independently on a course, the ability to read content at a sixth grade level in a digital format (or accessibility tools to assist, like screenreader software)
Course Grading Policy
In order to receive CEU credit for this course you must earn a score of 70% or higher on any quizzes.
Technical Equipment and Skills
- Equipment: a computer, tablet, or smart phone, access to the internet, headphones (optional)
- Skills: the ability to navigate a course within a web browser
Accessibility and Support
This course has been designed to be accessible for all users. It is accessible on both computers and mobile devices like tablets and phones. If you have questions about accessibility, please contact us.
Disclosure
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